Conflict Management, Mediation & Crisis Intervention

Police officers face an ever growing number of calls for help from people in the midst of a mental health crisis or other conflict. In this course, trauma therapist Marie Ridgeway helps officers learn the origins and basics of mental illness – the history of what leads a person to be in crisis and what’s happening in the brain. The course includes explanations of commonly encountered mental health diagnoses and tips on how to identify and manage someone experiencing the symptoms. Officers will learn about stigma, ways to help reduce mental health calls, and ways to effectively respond to and manage persons who are in crises and conflict. This training includes a 4-step framework for assessing/minimizing risk, calming a person in crisis/conflict to gain cooperation, asking critical questions to assess for risk, and knowing what to do next and where to refer them to in order to reduce future calls.

Register for the Fall 2019 MCPA Series
request this training for your agency
Click to review the course summary

Click here to register for the current course offered on the MCPA Fall Training Calendar

Bio for Marie Ridgeway
Marie Ridgeway MSW, LICSW, CCTP, RYT is a trauma therapist in the Twin Cities, specializing in Law Enforcement and a metro Mobile Mental Health Crisis Responder. She has been partnered with MCPA for over a year delivering POST training to hundreds of officers around the state. As a Crisis Responder, Marie is often working alongside police to respond to people who are actively psychotic or suicidal in the community. A few years ago, Marie assisted in the creation of a Yoga and Mindfulness wellness program with inspector Waite at the 5th Precinct of the Minneapolis PD which has grown and expanded in the years since. Marie also enjoys running a Clinical Supervision Group, and mentoring supervisees who share an interest in working with Law Enforcement.

Course Summary
Marie Ridgeway LICSW will instruct for eight hours beginning with a focus on helping Officers learn the origins and basics of mental illness – the history of what leads a person to be in crisis and what’s happening in the brain. The course includes explanations of commonly encountered mental health diagnoses and tips on how to identify and manage someone experiencing the symptoms. Officers will learn about stigma, ways to help reduce mental health calls, and ways to effectively respond to and manage persons who are in crises and conflict. This training includes a 4-step framework for assessing/minimizing risk, calming a person in crisis/conflict to gain cooperation, asking critical questions to assess for risk, and knowing what to do next and where to refer them to in order to reduce future calls.
Guidance on how to write strong transportation holds will be provided, as well as increased understanding of safety planning and community resources. Officers will gain knowledge and information about officer mental health and wellness including the impact of chronic and cumulative stress on physical and mental health, dealing with exposure to potentially traumatic incidents in the line of duty, and how to access help.
The course objectives are designed to meet in-service POST Learning Objectives for Crisis Intervention & Mental Illness Crisis and Conflict Management & Mediation,.